Shipping Policy

We know you're excited for your order to arrive (and your pet probably is too). Here's everything you need to know about how we get it to you.

Order Processing

All orders are processed and dispatched within 1–2 business days of being placed. You'll receive a confirmation email with tracking information as soon as your order ships.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

International Shipping: Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing.

Please note that delivery times are estimates and not guaranteed — factors like customs clearance, local courier delays, or remote locations may affect the final delivery date.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Customs, Duties & Taxes

For international orders, please note that your country may charge customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delayed or Lost Orders

If your order hasn't arrived within the estimated delivery window, please reach out to us at [your email] with your order number, and we'll help track it down.